聽取客戶故障描述是整個診斷的開始，也是非常重要的環節，聽取故障描述需要注意如下事項：  盡量弄清楚故障的準確的現象。因為很多客戶難以準確描述故障的具體狀況，盡量使用感覺方面的詞語，避免使用過多大專業詞匯盡量弄清楚出現故障時的具體條件，比方什么溫度下、當時的時速多少、引擎的轉速、有無異響、經常出現還是偶發故障等都是非常重要的   登記該車的維修歷史，包括上一次維修保養的時間、項目、更換的配件等登記客戶的其他要求，比方維修到什么標準、需要多長時間、其他相關的項目等

　　Listening to the customer's fault description is the beginning of the entire diagnosis and a very important step. When listening to the fault description, attention should be paid to the following: try to understand the accurate phenomenon of the fault as much as possible. Because many customers find it difficult to accurately describe the specific condition of the fault, try to use sensory terms and avoid using too many professional vocabulary. Try to clarify the specific conditions under which the fault occurred, such as temperature, speed, engine speed, whether there was any abnormal noise, whether it occurred frequently or sporadically. It is very important to register the repair history of the vehicle, including the time, items, and replacement parts of the previous maintenance. Register other requirements of the customer, such as the standard of repair, how long it takes, and other related items

　　檢驗油品

　　Inspect oil products

　　檢查油品對于準確診斷變速箱的故障非常有幫助，非常類似醫院的化驗血,變速箱油品從顏色上分為紅色和黃色兩種，其中后者是免維護變速箱使用的油品，正常的油品應該鮮紅（或者明亮的黃色）、明亮、干凈、無雜質、無刺激氣味。  如果油品黑色污濁說明變速箱內部的摩擦材料已經燒損，需要解體徹底維修如果油品出現粉色粘稠乳狀說明變速箱內部已經進水，初期可以通過更換油品2－3次的辦法來解決，如果已經超過30天或者行駛300公里以上，則必須通過大修來解決這個問題，變速箱是封閉的箱體，能夠進水的地方有兩個，最常規的是散熱系統的水箱內部腐蝕造成油水混合，還有一個是通過透氣孔進水，一般變速箱的透氣孔設計的都比較高，所以除非車輛涉水否則一般不會出現此種情況   如果油品出現灰色伴有煙霧和刺激氣味，說明變速箱內部已經嚴重高溫，嚴重的時候行星齒輪等部件都可能已經燒毀，此種情況需要立即大修。

　　Checking the oil is very helpful for accurately diagnosing transmission faults, similar to the blood test in hospitals. Transmission oil is divided into two colors: red and yellow, with the latter being the oil used for maintenance free transmissions. Normal oil should be bright red (or bright yellow), bright, clean, free of impurities, and have no irritating odor. If the oil is black and dirty, it indicates that the friction material inside the gearbox has been burned and needs to be disassembled for thorough repair. If the oil appears as a pink viscous emulsion, it indicates that water has entered the gearbox. In the initial stage, this can be solved by replacing the oil 2-3 times. If it has been more than 30 days or driven for more than 300 kilometers, it must be solved through major repairs. The gearbox is a closed box, and there are two places where water can enter. The most common is the corrosion inside the radiator of the cooling system, causing oil-water mixture. Another place is through the ventilation hole. Generally, the ventilation hole design of the gearbox is relatively high, so unless the vehicle is submerged in water, this situation usually does not occur. If the oil appears gray with smoke and irritating odor, it indicates that the gearbox is severely hot inside, In severe cases, components such as planetary gears may have been burned out, and this situation requires immediate major repairs.

　　檢查底盤等相關連接件

　　Check the chassis and other related connectors

　　雖然電子診斷儀器非常先進，但也有他的局限性，底盤等一些機械的部件的性能對于變速箱的影響也是非常大的檢查底盤包括底盤異響、減震橡膠件、連接螺絲、底盤漏油、散熱系統的性能等很多方面，這一部分工作需要做的細致徹底。

　　Although electronic diagnostic instruments are very advanced, they also have their limitations. The performance of mechanical components such as the chassis also has a significant impact on the transmission. Checking the chassis includes many aspects such as chassis noise, shock absorber rubber parts, connecting screws, chassis oil leakage, and the performance of the cooling system. This part of the work needs to be done carefully and thoroughly.

　　診斷－路試

　　Diagnosis - Road Test

　　故障，盡可能需要的其他相關伴隨的 路試是進一步確定顧客所投訴的故障現象必不可少的程序，路試的技師需要非常專業的訓練路試需要路試的內容包括引擎的動力、引擎運轉平穩行、變速箱的入檔感受、動力輸出、換檔的時機的早晚、換檔的平順性、變鈕器鎖止的結合程度、變速箱的異響、底盤的 性能等方面路試需要刻意模擬客戶所投訴的從現故障，并詳細了解出現故障條件。

　　Malfunctions and other related accompanying road tests are essential procedures for further determining the symptoms of customer complaints. Road test technicians require very professional training. The content of road tests includes engine power, smooth engine operation, gearbox shifting sensation, power output, timing of gear shifts, smoothness of gear shifts, degree of engagement of knob locks, abnormal gearbox noise, chassis performance, etc. Road tests need to deliberately simulate the current faults complained by customers and have a detailed understanding of the conditions under which the faults occurred.

　　電子掃描讀取故障記錄

　　Electronic scanning reads fault records

　　現在的自動變速箱廣泛的采用智能化設計，電子控制程度很高，不僅可以根據駕駛者的需求和車輛的情況進行控制，并且具有非常強的自診斷功能，借助專用的電子診斷儀器就可以得到隨車的實際運行數據。  專業的維修技師通過對以上數據的分析和判斷就可以快速的確定問題所在，不僅提高了效率，而且準確率也高了很多。

　　Nowadays, automatic transmissions widely adopt intelligent design and have a high degree of electronic control. They can not only be controlled according to the driver's needs and the vehicle's situation, but also have strong self diagnostic functions. With the help of specialized electronic diagnostic instruments, actual operating data of the vehicle can be obtained. Professional maintenance technicians can quickly identify the problem by analyzing and judging the above data, which not only improves efficiency but also significantly increases accuracy.

　　本文由 濟南自動變速箱維修  友情奉獻.更多有關的知識請點擊   http://www.ihudie.cn  真誠的態度.為您提供為全面的服務.更多有關的知識我們將會陸續向大家奉獻.敬請期待.

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